Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters processing and cannot be changed. Contact us immediately if you need to make a change.

Check your spam or junk folder. If the email is not there, contact us with your name and the email address used at checkout and we will resend your confirmation.

All orders must be placed through houseofeima.com. We do not accept orders through Instagram, WhatsApp, or any other channel.

SS26 pieces are available in sizes XS through XL. Each design has a limited quantity per size. Once a size sells out, it will not be restocked within the same season.

Size up. If you are unsure, contact us before ordering and we will advise based on the specific piece you are considering.

We make every effort to represent colours accurately. Slight variations may occur depending on your screen calibration. If colour accuracy is critical to your decision, contact us and we can provide additional reference images.

Not currently. EIMA ships within Egypt only for SS26. International shipping will be available in a future season.

Address changes are only possible within 12 hours of placing the order, before dispatch. Contact us immediately if you need to update your address.

Contact us within 48 hours of delivery with photographs of the damage. We will resolve the issue promptly. Damaged items reported after 48 hours may not be eligible for a claim.

No. Exchanges are available for size only, within the same design, subject to stock availability.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method.