Refund policy
All return and exchange requests must meet the following conditions before being processed:
- Item must be unworn, unaltered, and in its original condition.
- All original tags must be attached and intact.
- Item must be returned in its original EIMA packaging.
- Proof of purchase is required.
Returns
Return window: 14 days from the date of delivery.
How to request: Submit a return request through your account or by contacting us directly. You must attach clear photographs of the item showing its current condition.
Review process: EIMA will review your request and photographs within 2 business days and confirm eligibility.
Refund method: Approved refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Shipping cost: Return shipping costs are the responsibility of the customer. We recommend using a tracked service. EIMA is not responsible for items lost in return transit.
Exchanges
Exchange window: 20 days from the date of delivery.
Available exchanges: Size exchanges only, subject to stock availability. Design exchanges are not available.
How to request: Contact us with your order number, the size you have, and the size you need. We will confirm availability before proceeding.
Shipping cost: Outbound exchange shipping is complimentary if the original order qualified for free shipping. Return shipping of the original item is the customer's responsibility.
Non-Returnable Items
The following are not eligible for return or exchange:
- Items returned after the stated window
- Items that have been worn, washed, or altered
- Items with removed or damaged tags
- Items not in their original EIMA packaging
- Sale items
Frequently Asked Questions
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with photographs of the damage. We will resolve the issue promptly. Damaged items reported after 48 hours may not be eligible for a claim.
Can I exchange for a different design?
No. Exchanges are available for size only, within the same design, subject to stock availability.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method.