RETURNS & EXCHANGE
Eligibility
All return and exchange requests must meet the following conditions:
| CONDITION | |
|---|---|
| 1 | Item must be unworn, unaltered, and in its original condition. |
| 2 | All original tags must be attached and intact. |
| 3 | Item must be returned in its original EIMA packaging |
| 4 | Proof of purchase is required. |
Returns
| Detail | |
|---|---|
| Return window | 14 days from the date of delivery |
| How to request | Submit a return request through your account or by contacting us directly. You must attach clear photographs of the item showing its current condition. |
| Review process | EIMA will review your request and photographs within 2 business days and confirm eligibility. |
| Refund method | Approved refunds are issued to the original payment method within 5–7 business days of receiving the returned item. |
| Shipping cost | Return shipping costs are the responsibility of the customer. |
Exchanges
| Detail | |
|---|---|
| Exchange window | 20 days from the date of delivery |
| Available exchanges | Size exchanges only, subject to stock availability. Design exchanges are not available. |
| How to request | Contact us with your order number, the size you have, and the size you need. We will confirm availability before proceeding. |
| Shipping cost | Outbound exchange shipping is complimentary if the original order qualified for free shipping. Return shipping of the original item is the customer's responsibility. |
Non-Returnable Items
| Items returned after the stated window |
| Items that have been worn, washed, or altered |
| Items with removed or damaged tags |
| Items not in their original packaging |
| Sale items |
Returns & Exchanges
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with photographs of the damage. We will resolve the issue promptly. Damaged items reported after 48 hours may not be eligible for a claim.
Can I exchange for a different design?
No. Exchanges are available for size only, within the same design, subject to stock availability.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method
How to Initiate a Return
1. Visit our online return portal at https://houseofeima.com/apps/yanet-return
2. Enter your order number and email address to select the items you wish to return.
3. Print the prepaid shipping label provided and drop off the package at your local carrier.